Most packages (99%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:
- Incorrect address
- Missing apartment, building, floor, or unit number
- Severe weather conditions
- International customs procedures
If you did not receive your package as promptly as our website stated, we will give RESEND OR REFUND per your asking. Please email us at support@ecustomily.com and we’ll make it right!
Customs policies vary widely, and some countries don't charge import fees for shipments but some others will. Tax is not included in the price on our website, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Shipping Fee
Delivered time frame
Please note:
- More than 99% of packages will arrive on schedule. However, there are occasional instances where a delay in delivery time is caused by severe weather conditions, foreign customs, or an incorrect address. Do not hesitate to contact us if you find yourself in this situation.
- Send your request to the Modify or Cancel Order Center if you'd like express shipping.
- For modification orders, the production time is expanded 1-2 days.
- For orders delivered at the PO box, please include the zip code plus 4 or 5-digit in your order shipping address.
- A tracking will be emailed to your email when your order is prepared to be dispatched so you can track it all the way to your house.
Item not received
If you have successfully placed an order and have not received it yet while the tracking status shows it's delivered. You need to contact the carrier to find your bag as once the item is bagged we don't have control over it (once it’s by the carrier ), but if the issues still persist kindly Email us at support@ecustomily.com we will try our best to assist you.
Sometimes tracking information won't be available. This may be due to technical issues due to which the tracking information is not updated on the app. In such cases, if you are still unable to locate your item, contact us at support@ecustomily.com we will assist you.
Carrier Contact Information
Shipping carrier: USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.